.customer-link{font-weight:800;color:#1d4ed8}.conversation-card{overflow:hidden}.conversation-head{display:flex;justify-content:space-between;align-items:center;padding:18px 24px;border-bottom:1px solid var(--line);background:#f8fafc}.conversation-head strong{display:block;font-size:16px}.conversation-head span{font-size:12px;color:var(--muted);margin-left:8px}.conversation-shop{text-align:right;font-weight:700}.conversation-shop span{display:block;margin:2px 0 0}.chat-thread{padding:28px 24px;background:linear-gradient(180deg,#fbfdff 0,#f4f7fb 100%);min-height:420px}.bubble-row{display:flex;flex-direction:column;max-width:72%;margin:0 0 20px}.bubble-row.customer{align-items:flex-start}.bubble-row.service{align-items:flex-end;margin-left:auto}.bubble-meta{font-size:12px;color:#7b8798;margin:0 4px 5px}.bubble{padding:11px 14px;border-radius:12px;white-space:pre-wrap;word-break:break-word;box-shadow:0 2px 8px rgb(15 23 42 / .06)}.customer .bubble{background:#fff;border:1px solid #e3e8f0;border-top-left-radius:3px}.service .bubble{background:#2563eb;color:#fff;border-top-right-radius:3px}@media(max-width:800px){.bubble-row{max-width:88%}.conversation-head{padding:15px}.chat-thread{padding:20px 13px}}